Customer Testimonials
I would not recommend anyone do business at this dealership. I know there is a preconceived judgment toward car salesmen being conniving liars and even though I gave this experience the benefit of the doubt, I now understand why that judgment exists. The men at this dealership took complete advantage of me. I was open about needing to stay at a certain payment level and shared that as a single Mother it is important that I not be burdened with a car payment I cannot afford. You would think that they would’ve made it a priority to protect the ... Read More DealerRater - Jul 3, 2025
Purchased my Mazda here and In love with it! Would recommend a Mazda to anyone
Way overpaid for many warranty products and add ons that I didn't want. Was deceptively told that things were able to be thrown in or added without additional cost, but I paid full cost for everything. My own fault for not carefully reading the details in the finance office as i signed but was tired out after waiting over 3 hours between dealing with the sales manager and getting there. The sales manager of course focused on monthly payments but deceptively showed the vehicle total price at MSRP $29000 which was nowhere near how high the out the door price needed ... Read More DealerRater - Apr 2, 2025
After other dealers failed twice to properly diagnose and resolve an intermittent -- and thus admittedly hard-to-diagnose -- issue, the Browning team immediately found the far-from-obvious cause of the problem and fixed it, quickly and at a reasonable cost. They had always taken excellent care of my wife's Mazda 3 when we lived in the area; it was worth going out of my way to bring my car to them in this case. You cannot get better care for your Mazda than from the Browning Cerritos team.
Just wanted to take a minute and say thank you to Zee Akil for her exceptional Customer Service yesterday when I dropped off my 2021 CX-5 for its routine service (Oil and filter change, tire rotation, and brake check, etc.). She was knowledgeable, courteous and made the challenge of getting my car serviced, easy and painless. Thank you...! Also, I explained to her that my Lease was coming to its end this month, and I was considering a CX-50. She asked if I had driven one yet...I said "No"...and she immediately offered a CX-50 Loaner Vehicle allowing ... Read More DealerRater - May 1, 2024
A big thank you to Andres and other staff members for giving me a pleasant experience with buying my first Mazda! I bought the CX-5 and love it.
I went there with expectations of settling for what I could get but after education and playing catch football, they were so welcoming and honest and nice. Love this experience so much plus they got me what I wanted. Shop here simply because they care
Horrible bait and switch tactics. If you work with Jaime or Hussein in finance and they don't like what you ask about the numbers being changed, they'll start throwing papers and yell at you and tell you that you can leave. Garbage dealership
Took my 2017. 5 mazda 6 Grand Touring to get service for faulty GPS told the whole part was on back order. I said wow this been on back order since 2020 here it is 2023..he stood there looking stupid over herd another customer ask for the same thing told them it would be a 2hr job. Walked over and so oh guess I didn't have the right skin color for the service 🙄 😒.
This was my 3rd visit for service. My first 2 visits were for 20k and 235k servicing, which includes oil change, tire rotation, brake check, and multi-point inspection.
Both of these services were performed in 2022 and 2023. Both visits were great. They performed the work while I waited, and they had both services completed in the promised time. This last service was for a warranty repair, and they completed that service on-time as well. Compared to 2 other Mazda dealers that I have been to, I am extremely happy with Browning Mazda of Cerritos. They have done everything I have asked them to ... Read More DealerRater - Feb 1, 2023
Browning Mazda is my go to. Exceptional customer service. Service on my vehicle is efficient.
They claim they are # 1 in southern Cal. And they are .. # 1 CROOKS. Beware of hidden fees add to your contract. Try to add extra fees to my already agreed out-the-door price . Look very closely !!! ... Walk out if they try!
Fraudulent, Dishonest, incompetent mechanic, The worst customer services.
Do yourself a favor.Take your business elsewhere. We are a family of Mazda owners for many years. My car still new and one day my car start to broke down in few years with no sign on the engine and the car died in the middle of the road the that's why I took the car here it still under warranty and it should be covered. After having my car there for a month turned out the guy name Temo said the warranty is denied because the stupidest reason ever ... Read More DealerRater - Feb 6, 2022
I have been a Mazda owner for the last 5 years and have taken my Mazda for service exclusively. I had no prior issues, but this last december I had engine problems during a typical commute. When I had my car towed to Mazda they told me I had engine failure, but couldn't tell me the reason unless I pay them. This put me in a difficult position as an essential worker who needs my car, so I payed this price without having much of an option. The vehicle also showed no signs of warning on my dashboard during the ... Read More DealerRater - Jan 29, 2022
Horrible experience. Sales people are rude and sarcastic and they always deceive people on every transaction made. Last year they tried selling me a used CX-9 for 19k and they wanted to charge me $800 a month for 6 years. I went to another dealer and I got a brand new one the grand touring for 52k with a monthly of $600. How does that add up?
To make matters worse, I got a coupon for a $50 oil change. I took my old Mazda for a service and I showed the guy the coupon and he said that the oil change was $49.95. The ... Read More DealerRater - Aug 17, 2021
I went here to purchase a CX-5 Mazda with a very nice sales person who had been following up with me for seven months. I truly appreciated his professionalism over those months, so I really wanted to make a deal with him.
The process began, and immediately we hit an issue when the used vehicle I came to see suddenly and inexplicably could not be found.
It was strange, but I continued on and began looking at two other cars. I test drove them and selected the Carbon Edition Turbo CX-5.
We enter the office and after a few questions ... Read More DealerRater - Jul 20, 2021
Horrible people that will say and do anything to sell you a car
They will try to upsell you after agreeing to prices by phone/email. They will use words like "it's already on the car" and things to try to force you to pay for things you don't want. It took us about 2+ hours to agree on the price we agreed to by email.
Then I had to leave to go out the kids to bed and we decided I would come back the next day to finish the contract. They had the keys to my car to evaluate it's trade in value and they wouldn't ... Read More DealerRater - May 20, 2021
Awful. They apply a lot of pressure and are basically trying to rob you. They tried to convince us that the car we wanted needed a “market adjustment” because it was a limited car. This adjustment was $7,000!!! And on top of that this place applies the BS paint repel stuff on all cars and says the $2,000 is on YOU because they choose to do this to every car. Ultimately, they tried to charge us $55k for a $33k car. We went to HB Mazda and got the advertised price and no trickery or sleezy sales tactics. Go to HB Mazda ... Read More DealerRater - May 17, 2021
Do yourself a favor and do not authorize any repairs from the Browning Mazda Auto Status Report without researching the recommended repair costs. Once you do, you will find out that they are marking-up parts and routine repairs beyond reasonable levels. Even routine services like oil changes are overpriced. My advice, If you do take your car here, take the report and have the service done by a reasonably priced shop you trust.
I would not shop here, they are very high pressure and try to convince you that they are on your side. They're not. Was charged full MSRP, other dealerships were offering $2k-$3k less than MSRP. They didn't include the promotions going on in their dealership, instead I was charged (so make sure to be aware of current promotions because they won't apply them)
Purchased a CX-30 here, at the end of my lease, if I decide to purchase the vehicle (which was my plan, they strongly convinced me that the only way we would get to ... Read More DealerRater - Dec 7, 2020
Thank You Alejandro "JUN" Paguinto for your commitment and followup. I inquired about a Mazda and you provided me with the BEST Customer Service. Thank You!
Stay away from These guys wanted to Rip me off had me talk to 3 different managers about the price of the car typical dog and pony show i was looking at a cx5 grand touring there numbers just did not add up they were way more than i wanted to pay on a lease they were $100 a month higher witch is $3,600 more over a 3 year lease than South bay Mazda for the same cx5 where i purchased it from . Stay away from Cerritos Mazda shop around.
We have long avoided Cerritos Auto Square (CAS) dealerships. We've visited various dealers at CAS over the years and always left angry. This time was no exception. Ronnie was great while we were looking at vehicles, but as soon as it gets turned over to the manager for the sale it becomes insulting. I had told Ronnie that I had Costco pricing and was just looking at a couple of models to gauge the size of the back seat for passengers. I was not interested in purchasing as I would be returning to the other dealer for the purchase. ... Read More DealerRater - Feb 17, 2020
I purchased my Mazda from one of the Browning sister stores and brought to service for a minor detail and all the staff here continue to be as helpful and friendly as my last purchase and service visits will recommend this dealership to everyone I know.Thanks again!
You have to be very careful always to see the vin or take a picture, because they can change you I had bad experience with them they showed me one and they sold me another one but I could change it.
Buying a used car can seem daunting when you’re a young woman going in alone. I was thrilled to be able to work with another young woman to reach a deal I was comfortable with. Melissa was honest and fair throughout the whole process. Big thanks!
I called ahead of time and spoke to the service advisor Temo and he was happy to take my call and put me in for an appointment to have my 2018 Mazda 3 serviced and have the filters replaced. He was friendly and helpful in explaining what my car needed, how long it would take and provided an accurate estimate for the work. Being local I rode my bike home and around an hour and a half later, I got a text message saying my car was finished and that a driver was being dispatched. I was picked up and dropped back ... Read More DealerRater - Mar 1, 2019
Bought my beautiful CX5 at Browning Mazda 3 years ago after seeing many other similar style cars in several dealerships. The purchasing process was considerably easy compared to previous car purchases. Since then I’ve taken my car there for servicing. Always a pleasant experience. They treat me with much respect, always listening to my requests, and treat my car with care. Love Browning Mazda and recommend them highly. A satisfied customer.
As many have noted, the folks at this dealership will make just about any deal over the phone/email to get you to their door step. Once there you are given a number of excuses why it can't be honored. These people will waste your time and possibly leave you with a hernia. You are better off going with a service like Costco Auto or your Credit Union. Where do they find these people???
If you are the type that enjoys confrontations, shouting matches, and a need to display your alpha manliness, by all means head over to this ... Read More DealerRater - Jan 10, 2019
I went in on new years eve to buy a brand new Mazda 6. I was helped by Victor Martinez and his sales manager. I went in with an offer they had provided me the day before. when i got there, they began adding fees (other than tax and license) to the offer they had gave me. After we had finished negotiating (ALMOST 3 HOURS), they tell me they had sold the car that was on the offer they sent me. I think this is every unprofessional! They could have informed me the car was sold the minute I stepped on the ... Read More DealerRater - Dec 31, 2018
Save yourself the aggravation and just find a local mechanic to do the work for you. Otherwise, prepare to empty your wallet and be frustrated with the experience!
The best dealership experience I have ever had was when I owned a Mercedes from Fletcher Jones Mercedes in Santa Ana, California. Customer care seemed to be at the forefront of their focus. Now that I own A Mazda, I'd love to see Browning follow Fletcher Jones's example.
Corbin Wilson is the friendliest, most patient salesman I have ever met. He took the time to find me the right vehicle and the right financing program to suit my needs and budget. The entire Browning Mazda team were so very kind and made me feel like a long-time friend rather than a customer. The experience was truly amazing!
We were given the best customer service at Browning Mazda in Cerritos. We were greeted by Tony Witsoe and he was so helpful and full of so much knowledge. He knew everything about the cars and the specifics. Every question we asked he answered and that is great. I had an awful experience with Mercedes laguna Niguel once and I went in there a bit nervous but Tony and the the rest of the staff at Browning Mazda Cerritos changed that. They were polite, attentive, professional, and they know their cars very well. Mercedes could answer basic questions on their ... Read More DealerRater - May 14, 2018
This review is a tad late but I had to get around to doing it due to the amazing work that was done by this site as well as Mr. Southfield, the gentleman that sold me my vehicle. I began my search in one day knowing what I wanted and met him on the lot. He didn't pressure me into any sales or gimmicks but simply wanted to know what I was looking for and if I had researched anything else. He kindly took his time to give me space as I perused the different year models and in ... Read More DealerRater - May 8, 2018
Took my CX-9 for brake booster repair. Had to pay out of pocket because Mazda wouldn't offer warranty service for my 2013 like it does for the 2010-2012's. Browning service agents were nice, and offered a discount. However, the car was returned to me with problems unresolved. They did replace the brake booster, but apparently didn't really road test my brake system (though the paperwork says they did). On the drive home we felt unsafe as you still had to push the pedal almost to the floor to get the car to stop. Took it back, and the ... Read More DealerRater - Apr 3, 2018
Jose King Jr. took excellent care of me and my car. He and the rest of the Browning Mazda team exceeded my expectations. I am very appreciative of the patience, time spent and education the gave me on my vehicle issue. Thanks a bunch!!!
My experience at the grounding Mazda dealership was very comfortable. They respected my time and my needs. I would recommend this dealership to any of my friends looking to purchase a Mazda.
We had a great experience with our salesman, Ed Southfield. He was absolutely amazing...
Knowledgeable, honest, trustworthy, caring, genuine, personable, and patient in every way,
never making us feel pressured, just wanting to be sure we were satisfied and happy. He answered every question we had and he knew the product inside and out. Our only negative part of the experience was with the financing guy. He was argumentative and he also attempted to add on the package for the KARR Alarm and the Extended Warranty, which we hadn't asked for. He then offered us a better price for ... Read More DealerRater - Nov 14, 2017
We have bought 4 autos from Browning including a CX-5 2 weeks ago. Andy Samayoa (Internet Sales Mgr) and Ed Southfield combined to make the car buying experience very good. The down side to this was the misrepresentation by the Finance guy (Allan) regarding the add-on packages (KARR Alarm + Extended Warranty) sold as being available ONLY at the time of signing documents, but capable of being rescinded at a later time with pro-rated charges. Two (2) days after purchase when we called to cancel the Alarm System, Allan was emphatic about not being able to cancel. However, Andy had Roberto (another Finance guy) ... Read More DealerRater - Oct 15, 2017
Everything started out great. To their credit, Browning Mazda does have a good selection. That's what got me there in the first place. What I found was high pressure sales tactics to buy stuff you don't need, or simply does not work. I went in thinking I was going to get a fair deal, what I ended up with (after 15 months to figure it out) was a marked up CX-5 and probably one of of my experiences buying a car. It started with the $700 3rd party alarm system that doesn't work. This KARR alarm system is not ... Read More DealerRater - Sep 27, 2017
I made the biggest mistake going to this dealer! They werent helpful at all and it honestly seems like they don't try to help you get a car. The salesman cared more about flirting with me instead of selling me a car which I found inappropriate. He didnt know how to answers my question and was just terrible on doing his job. Don't waste your time going to this dealer!!
He was flirting with my cousin the whole time! He never helped and never explained anything about the status of my application. And after all he asked for her number and didn't end up helping at all
First time car buyer. Spent close to 3 weeks researching for a CX-3 Grand Touring in AWD, this was the only dealership with a color I liked. I requested a price quote online that morning, received a response from Hussein within the hour. It was relatively quick process, I arrived that 4 in the afternoon and left there with a brand new car at 7.
When I arrived Hussein greeted me and handed me off to Ed for a test drive. Ed was a great guy. I went in with a certain expectation and Ed definitely defied my expectations. He was very straight ... Read More DealerRater - Dec 28, 2016
I bought a 2017 Mazda 6 Touring from Browning and it was the worst mistake I've ever made. * They do not offer you the Mazda financing deal (1%) but instead offer you 4% or higher despite having great credit * I've spent over 5+ hours with Mazda Roadside assistance for various problems with the car in the last MONTH * Browning Mazda is not very helping in solving the problems. My closest dealer is South Bay Mazda but due to other recalls there are no loaner cars available * I will never buy another Mazda again.
First time leasing a car and with the help of Anthony everything went fairly quick and easy; helpful guy with a great personally to pair.
I came in twice. First for a test drive and then a week later to buy. On both occasions I was helped by Anthony (Tony) Witsoe. From the very beginning Tony was extremely nice and friendly, didn't try to pressure me into buying anything. He took us to both overflow lots and literally looked at every single car until we found the exact model and color I was looking for. I'm very happy with the level of service we got from Tony. Thanks again, Tony! -Minh Nguyen
Everything worked out really well. I had an expectations on my price and service which were met. Ed was honest forthright and personable. It was my first experience getting a loan and buying a new car. I never felt intimidated or pressured. Still happy a month later with my decision. I have a great car with a fair price.
I purchased a CX 5 recently at Browning Mazda. Anthony Witsoe was very knowledgeable salesman who would answer any questions. If he didn't know the answer, he looked it up or asked someone who knew. He even went out of his way to retrieve an item I had left in my trade in!
Great Experience! Ed is very helpful and knowledgeable. No pressure he just presented the facts. We like that! Very warm and friendly staff at this dealership. The cost of the car compared to the feature it comes with is such a great buy. Happy to have done business with them. Another cool thing, they gave us a car "birth certificate" and asked us to name our car, how cool is that! 🙂 So now we are enjoying our "snoopy"Mazda CX5 in pearl white!!!
My experience with the browning Mazda was great. Sales person was very friendly, helpful and quick. It took only 1 hour to complete the sales transaction (wow!) while my previous purchase at another dealer took 5 hours. There was a little bit of confusion with their inventories. But they took time to find a right car for me (wonderful!).
Went in here with my research done on the exact car that I wanted (Mazda 3 5 door iSport with preferred equipment package). They contacted me about a good deal, and they definitely had the lowest prices in the area. There was a small hiccup regarding taxes before/after a rebate, but they honored the out the door price they quoted me before I came in.
Ed Southfield was great from the beginning. It wasn't until my 3rd visit that I purchased a CX 5 Touring and didn't feel pressured in any way. Ed took into consideration my needs/wants and was respectful throughout the entire experience. He shared his knowledge of the car and answered my questions. In the end, dealing with Ed was a true pleasure. He's in it because he respects the brand and really seems to enjoy getting to know the customers.
The finance department also did what they needed to meet my needs, (thanks Alan) and I feel I ... Read More DealerRater - Jun 15, 2016
What a great team at Browning Mazda. Started off with the Internet team to set an appointment and was greeted warmly by De'Andre to check out the Mazda CX-5. Ed gave us a breakdown of all the features and a great test drive of the Grand Touring. Ultimately we decided on the Touring Trim and Jose reviewed pricing, while Wendy finalized us with a great deal on financing. What a wonderful team to work with - couldn't have asked for a more caring group to take care of my first mommy mobile.
I went to Browning Mazda on one of the busiest days of the year (Memorial Day weekend) knowing exactly what I wanted and was promptly greeted by Ed the salesman, who was very knowledgable and passionate about Mazdas. He was very patient and kindly answered all of our questions. When it came to purchasing the car, they were considerate of my needs and gave me a great deal. I also purchased an extra key fob (they gave me a deal on that too) and easily made an appointment for the following weekend to have it made. That experience was quick ... Read More DealerRater - Jun 9, 2016
I bought a brand new Mazda CX-5 from Browning Mazda in August of 2014. Browning Mazda decided to place an aftermarket alarm on this particular car. I was completely unaware of this until the finishing stages of the finance stage. This alarm was said to be stock and "came with the car" it was cost $795 to keep the alarm in the car, and $199 to take it out. My wife & I figured that a stock alarm from Mazda wouldn't be a bad idea, so I paid the $795 to install it but after multiple battery troubles and over 3 visits ... Read More DealerRater - Apr 29, 2016
This was my first car I've ever bought ( leased), and Tony Witsoe was very friendly, helpful, and made me feel comfortable about my first purchase. He was not pushy and understood the price range i wanted to stay in, and made the process easier than i thought it would be. Cracked jokes, and made the car shopping experience fun and relaxed, rather than just trying to get me to buy a car.
Armando also helped later during the sale when i decided the actual model i wanted to get. He ended up finding the color I wanted for the ... Read More DealerRater - Apr 28, 2016
Went to Browning Mazda after seeing the Mazda3 I liked, I was apprehensive because of "car salesmen" and I really was uncertain if a deal could be done. I had 5 months left on a current lease and did not know the ins and outs about turning in a lease early to buy a car. Ed Southfield greeted us, I explained my situation and test drove the car. Loved the car and having Ed ride shotgun was fun! He was very knowledgable, professional, personable and made me feel at ease. No pressure whatsoever. We went back to dealership to ... Read More DealerRater - Apr 17, 2016
Tony will work for you. He worked so hard to help me get in a vehicle with the price I was comfortable with. He knows the features and the cars really well. He was really friendly and patient with me even when I got picky and I had a specific car in mind. He made sure I got everything that I wanted. He won't pressure you into getting a car that you don't want. Overall just a great experience?
It helps being an informed buyer when it comes to cars, but for everything that you can't be expected to know, there's the friendly and knowledgable reps of Browning Mazda to help fill in the gaps. I extend my thanks to everyone who helped me with my first time car buying experience. I was looking at different dealerships prior to my visit, but the internet sales team of Angelina and Rudy brought me in thanks to an offer that other dealers just couldn't beat. I didn't get to personally meet either Angelina and Rudy, but fortunately ... Read More DealerRater - Mar 31, 2016
I was told that my drive belt had cracking and needed immediate attention. I authorized the replacement but when I asked to see the old belt it had 2 very small frayed areas. Definitely not in need of immediate replacement. Their inspection report has a yellow rating (will require further attention). It may have needed a yellow. Dishonest dealership. I wouldn't recommend the sales or service department.
After working night shift, I spent 12 hours at 3 different dealerships, looking for a manual mazda 3. After some pretty bad experiences at the first two, I ended up at Browning Mazda in Cerritos, and from the moment I walked onto the lot, someone had walked out to greet me, and test drove the car right away (which they had ready and waiting for me) without even needing to walk inside or anything. It did take quite awhile, but part of that was me trying to understand everything being a first-time buyer, and the rest were due to some uncommon mishaps that ... Read More DealerRater - Mar 20, 2016
My husband and I have purchased many cars over the years and this was by far the most pleasant car buying experience we have ever had. Edward Southfield was the most professional, patient, well-informed sales person we have ever dealt with. He gave us a great deal and we never felt pressured. We love our new Mazda 6 and would highly recommend Browning Mazda and Edward Southfield.
I spent the better part of a year researching and comparing a number of cars and features, deciding on a new, loaded Mazda 3. One day while on the Browning site, I clicked the e-mail offer (best decision ever - I'd used Consumer Reports Car Buying Tools (TruCar) and this was way below their offer). Victor Martinez responed immediately with a great offer. There may have been a little room for haggling, but I had done my homework and knew this was a solid offer on their part. Within an hour, I was sitting down with Edward Southfield (Do yourself ... Read More DealerRater - Mar 18, 2016
Responsive, professional, helpful, and patient. Ed Southfield was not your typical "car salesman". The sale was a pleasant experience and I love my new car.
Edward Southfield was great. He helped me learn about my car while I waited for finance (which is probably the worst part of the car-buying experience). He was very personable and seemed like a genuine, trust-worthy person. I would definitely recommend dealing with Edward!
I recently purchased my first brand new car from Browning Mazda and after dealing with multiple dealerships that were unhelpful, scheming, and rude it was a breath of fresh air when I went to Browning Mazda. Never once did I have to wait around nor did they try to sell me a car I did not want. They got to busy really fast and were extremely helpful.
Quick process. Loved dealing with Edward Southfield and Dudley Gamino. Very professional and knowledgeable. My brand new 2016.5 CX-5 was all ready to go when I arrived, just had to test drive and do paperwork, which was painless.
As a first time car buyer, the thought of buying a new car fresh out of college can be slightly daunting. Working with both Ed and Deandre, the process was very simple. I had a specific model in mind with specific features I was interested in and both of them were able to help put me in the car I wanted for the best price possible. I dealt with Deandre online, and Ed in person and both were very easy to talk to and willing to go that extra mile to make me feel as if there was no pressure ... Read More DealerRater - Feb 16, 2016
Came here on a Saturday with my boyfriend to test out the Mazda 6. We were greeted by Deandre, the internet sales person I talked to prior, and was introduced to Ed who helped me test drive and answer all my questions. Turned out the Mazda 6 was too big for my size and became interested with the Mazda 3 instead.
There were a couple other gentlemen that helped us out as well, and one even took us to the back lot to see the specific Mazda 3 model I was interested in. Each and every sales person and manager my boyfriend and I ... Read More DealerRater - Feb 16, 2016
This is an excellent dealership for purchasing a new car. We bought a car last Saturday. The service was fast and excellent at all stages of the transaction and we will be shopping there any time we buy a Mazda in the future.
Went to the dealership to test drive CX-5. Ed met us out front and took us. He was very pleasant and informative, and gave us an idea of what to look for. His test drive was extensive and insightful, and he made sure we drove it in a way to experience the advantages of driving a Mazda. He was not pushy in the slightest. He even told us there was no need to be, because the car sells itself. My wife and I felt very comfortable with him. After test driving other similar cars from other dealerships, we knew the ... Read More DealerRater - Feb 12, 2016
Anthony Witsoe gave us the best customer service. Since we arrived to the dealership he was so friendly & professional. He made our experience of buying a new car so enjoyable. He has a great sense of humor & overall he's a very sweet guy. My husband & I highly recommend him. He'll make your experience awesome.
Shopping for a CUV and settled on a Mazda CX-5, about a month ago. The salesman, Edward Southfield, was courteous, professional, and friendly. He took the time that was needed to help my senior-age mother feel comfortable with her very large (for her) purchase.
I'm giving Browning Mazda a 5-star review for 1) for providing the best price for the car I wanted with the minimum of hassles. After determining the exact vehicle and trim level I wanted, I emailed a few area dealerships and Browning was the only one to get back to me quickly with specific, up-front pricing. 2) Edward, Cesar, and the other employees I worked with were friendly and to the point, clearly answering any questions I had, and making the purchase process as easy as possible.
I would definitely recommend Browning Mazda and, specifically, Edward, for an excellent car buying ... Read More DealerRater - Jan 29, 2016
When it comes to matters of high financial expenditures, I could easily be accused of over-researching. I went with Browning Mazda because all their offers were unbeatable by other dealers. I received many emails to the effect of "I'm sorry, we can't beat that price" from other dealers when I told them of Browning Mazda's prices.
On top of that, I drove the hour to the dealer four times in the past two weeks and was always greeted with the casual respect that I find so rare in sales people. They were informative, respectful, and ... Read More DealerRater - Jan 22, 2016
Had a very great visit at Browning Mazda. Friendliest car salesmen here. They are very helpful and cooperate to the best they can! I highly recommend this dealer. Everything and everyone is just great here.
Before going into the dealership, I had done my research. I wanted something that was affordable, reliable, and safe. I wanted a lease with little to nothing down. All my research pointed to the Mazda 3 Hatchback. We decided to go to Browning Mazda in Cerritos and were assisted by Edward Southfield. Ed was friendly, knowledgeable, and was able to provide us with exactly what we were looking for and we were in and out (with a new leased Mazda 3 hatchback) in no time. Definitely a positive experience!
After exploring other Mazda dealerships I found the car buying experience to be as everyone had described, unbearable, until I found Browning Mazda. They worked with my budget and Ed really made me feel relaxed and in control of establishing what I wanted and needed. Definitely not your average dealership. Hands down the place to buy your Mazda.
First listened to what I wanted and then helped me based on that. The real good things are really more about the things they did not do. For example:
1. They let me look around without jumping on me as soon as I stepped out of the car.
2) Didn't ask for my drivers license and use that to run a credit check behind my back when I went on a test drive
3) Didn't try to up sell to some other car on the lot
4) Didn't make me sit around for a ½ hour "to check my offer with ... Read More DealerRater - Jan 9, 2016
Browning Mazda sales and leasing consultants were forthright in providing all pertinent leasing information relevant to the acquisition of a leased Mazda vehicle. Sales and leasing consultant, Anthony Wilsoe was knowledgeable and a facilitator in the vehicle selection and delivery process. Sales Manager, Dudley Gamino and Finance Manager, Wendy Diep were also very nice, professional and instrumental in the administrations aspects of acquiring the Mazda vehicle. Additionally, the closing process was relatively fluent and efficient.
Browning Mazda was very helpful during my car buying experience and our Salespersons, Edward Southfield and Victor Martinez, were there to take us step by step through the process. With our AAA pricing, we did not have to haggle or pay for any extras.
I am 65 years old and I have purchased many cars in my life. Most of the time it would be a very stressful experience until I visited Browning Mazda of Cerritos and met Ed Southfield. He was very helpful, honest, kind and very knowledgeable salesman. He was selling his vehicles on its merits without putting the competition down. He stayed with me through the whole purchase process and when it was over he spend some time to explain how everything works. Whenever I will be buying a car in the future I will visit Browning Mazda first and hopefully will ... Read More DealerRater - Dec 31, 2015
Ed was a very helpful and honest Sales Employee. Most car salesmen come off as untrustworthy but Ed seemed very genuine. He had no problem explaining all of my questions and concerns and offered help at anytime with my car even after the purchase. Being new to leasing a car, he made the experience smooth and enjoyable. I would recommend him as well as the dealership to any friends and family in the future.
Came to this dealership from out of state. They called me on my way to Disneyland after the purchase of the car wanting more money. Returned the car. They refused to give me back my cash I had put down on the car until I refused to leave with out it. Very unprofessional dealership and I would never recommend anyone use them. They ruined my vacation!
This was my first time ever buying a car, so I was nervous about the whole experience. But after 2 minutes of being at Browning I felt so at ease! Everyone was incredibly helpful and kind, and I was really blown away by how easy Ed made everything sound as he pointed out all the features of my new car. It's great to know that I can turn to them for help in the future and I know that I'm in good hands for as long as I own this car!
First time looking to buy myself a car from an actual legit dealership, Was approached by Averian...Who is a real cool, soft spoken & non pushy type of salesman which I really appreciated. Make a long story, short...He showed me this MBC300...test drove it...he walked me through a lot of stuff & was super patient with me & my questions. Ended up leaving with my new car, feeling like I was treated with respect & understanding. If i ever need to purchase another car...Averian will be my first call. period. Thank you so much!
Buying experience today was exceptional. Deandre and Ed are top notch. Returing next year to purchase another vehicle for my son. Thanks to the Browning team!
I went to the dealership the day after Thanksgiving. Ed is very nice and very patient on helping me finding the CX5 i wanted. What i like the most is that he doesn't push us on buyig the car. I highly recommend Ed!!
The inventory was high, the negotiating was simple, the pressure was nonexistent. The buying experience was as it should be. The people were friendly from the salesman, to the sales manager, to the finance person. All around good experience.
I visited two other Mazda dealerships much closer to my home and received no little or attention whatsoever from both. At the dealership in Orange one sales associate spoke to me but told me the car I wanted wasn't there and had no information as to when it might be. He definitely did not encourage me to return at any future time. The dealership in Tustin was even worse--the main focus of the entire staff was the barbecue they were firing up. And, by the way, there were few if any customers on either of these lots, so it ... Read More DealerRater - Nov 21, 2015
Received excellent service and great help by my sales man. He worked with me to make sure i got what i wanted and that i was satisfied. never felt like i was pressured.
The Best Experience!! I've recently owned a Mazda and this time around I'm still a happy customer! Edward Hands down The Best! And I'd definitely refer him to others. Answered all my questions and some.. Didn't feel smothered when I first came in just looking around. Great customer service all around!!
Been a Browning customer for about 10 years.
The sales dept.is incredible, but I was surprised after after going to their service dept for an oil change.That I needed an appointment and I needed to leave my car all day for an oil change.In the 10 years I've been going to service my car I've never been asked if I had an appointment, I've always brought my car early on Saturday between 7-7:30 and had my oil changed no problem and had it done within the hour.I'm sorry to see so much has changed,... Read More DealerRater - Oct 31, 2015
Best experience I have ever had buying a car. The staff at Browning Mazda is very informative and polite. There was no pressure to purchase a vehicle. They listen to what the customer wants and they do not pressure them into buying a car they are not happy with. Most dealerships are swimming with piranhas. Browning Mazda actually has a polite and courteous staff. I would recommend this dealership everyone.
I totally agree with the other reviews about how great to work with Averian! This is my first car buying experience by myself. Averian has been very friendly, helpful, and patient; made the whole process comfortable. I knew the car I wanted which is CX-5. I had a Toyota Corolla for over 10 years and not familiar with the features in a car nowadays. Averian has been patient to explain all features thoroughly including answering my questions about optional packages. I did not purchase the car during first visit; thought I was not ready. After visited 2 other dealers and one month ... Read More DealerRater - Oct 12, 2015
After a lot of research and looking for many different cars, we wanted the 15-16 Mazda 3. With the affordable price and the superior handling we decided that we really wanted that car! We were brought over to Browning Mazda from a salesman at JEEP after we decided that the Renegade was out of our price range. We were met by the easy going, excited about what he does, Corbin Wilson. He was so knowledgeable about the car and the Mazda brand. We felt at ease and not pressured. In fact, we had somewhere to be during our first visit and ... Read More DealerRater - Oct 9, 2015
We are return customers to Browning, and it was Ed Southfield that brought us back the 2nd time. My husband and I had been poking around the dealership for a few months, finalizing the decision we planned on making and each time, even when we told Ed we weren't ready to buy, he was there for us and was respectful and understanding. He followed up with us each month and with his last call, we decided that it was time to make the purchase. He was accommodating and knew we needed to reach a certain number to make the ... Read More DealerRater - Sep 28, 2015
I rarely visit a Dealership and did most of my homework online. My first visit to Browning was okay...and a younger sales rep with "some knowledge of the vehicle that caught my eye" was helpful, but negotiations stalled early and I left... and no follow-up call came. So, before making a return visit, I checked the Customer reviews on the Browning website. Ed Southfield was mentioned by name in several reviews, so I called and made an appointment to meet with him. He had detailed knowledge of the vehicle, fine people skills, and the wisdom of some ... Read More DealerRater - Sep 27, 2015